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Bonni Gessner

Hi Deb, The milky water and residue in your tub could be cause by adding calcium at the same time (or very near to the same time) as other chemicals. Before refilling I would recommend that you thoroughly clean the spa shell. A non-foaming cleaner such as CleanAll may be helpful to get the tough film off the side of the tub: http://www.spadepot.com/shop/CleanAll-Spa-Surface-Cleaner-P765C57.aspx . After refilling your spa, try adjusting the calcium first, and then wait 4-6 hours before adding any other chemicals. If you have any further questions please feel free to give our technical department a call at your convenience. One of our techs would be more than happy to help you troubleshoot this issue. (800) 823-3638 M-F 8am-5pm Pacific Thank you, Bonni The Spa Depot

Bonni Gessner

Hi Bernie, I would highly recommend that you do drain your hot tub and look carefully for glass or any remaining pieces of the light strand before you continue use of your spa. It may also be a good idea to use a shop vac to vacuum the lines in case any pieces of the light strand have gotten stuck in them. Please let me know if you have any further questions. Thank you, Bonni The Spa Depot


My 300 gal spa water is milky - chemical balance is perfect, and the filter is filled with white sticky stuff ( looks like Elmers white glue) . I changed filters b/c it was too much too clean, there is no change in water appearance, cleaned out the new filter before it clogged up again -- Now I am emptying the spa. There is a white film stuck to the side of the empty tub that I cannot rub off with a sponge. The only thing I can think that caused this was from adding calcium when level was low a few weeks ago, otherwise no new changes to my regimen. What shall I do before refilling?


my husband broke a string of lights that we had above to hot tub. He does not feel it is necessary to empty the hot tub. He thinks it is ok to just sweep it with a regular broom, water still in tub, and turn the filter on. What do you think??

Bonni Gessner

Hi David, Thank you for your question! I would recommend using a smaller putty knife to remove large pieces of foam from the pipes. This will have to be done carefully as the pipes and fittings underneath the foam could become damaged if they’ve become brittle. Once the larger pieces of foam have been removed, you can carefully scrub the remaining foam off the pipes with a piece of steel wool. I would also recommend wearing protective eyewear and a protective mask to avoid breathing in any insulation particles. I hope this helps! Please let me know if you have any further questions. Thanks, Bonni The Spa Depot

David Chapman

I have a question. What is the quickest, safest way to remove spry on foam insulation from the pipes on a hot tub?

Bonni Gessner

Hi Diane, Great question! Typically a slime feeling on the underside of your hot tub cover would be the result of an imbalance in the water. I would recommend a couple of things. If your filter is over a year old it should be replaced, if not I suggest a thorough cleaning. I would also recommend draining and refilling your tub if your water has been in the spa for longer than 4 months. You will also want to thoroughly clean your cover with a non abrasive cleaner such as CleanAll Spray in order to remove the current film: http://www.spadepot.com/shop/CleanAll-Spa-Surface-Cleaner-P765C57.aspx Please feel free to give us a call if this problem persists, we are happy to help! (800)-823-3638 M-F 8-5pm Pacific Thanks, Bonni The Spa Depot

Diane Talkington

I purchased a new cover for my hot tub and we have been using it for about one month. Today we went to use the hot tub; the inside of the cover has a slime feeling. The test strips show the water levels are good. Do you have any ideas? Thanks, Diane

Mark Walsh

Hi Matt, Thanks for writing! It would not be a good idea to wash your hot tub jets in your dishwasher. The water that your dishwasher uses is very hot, and you do not want to risk damaging any of the jets. I would recommend cleaning your jets by using a high-pressure spray nozzle attached to your garden hose. If you have any other questions, please let me know! Thank you, Mark The Spa Depot

Matt McCaffrey

I would never have considered running my filters through the dishwasher. On the other hand, I drained, cleaned, and refilled my spa today. I pulled some of the nozzles, as the green gunk from the spa flush had gotten behind them. It also happens I cleaned our bathroom whirlpool today, and the manufacturer says it is fine to pull the nozzles and run them through the dishwasher (avoiding the high heat dry cycle, which for technical reasons our dishwasher doesn''''t have anyway). Sooo… would something similar work with the jet nozzles for our spa? (it''''s a Belize e750l)

Mark Walsh

Hi Sheila, Thank you for your comment. Based on the problem you''re describing, the issue may be the heater element itself. I would recommend having the element tested by a technician. If the element is getting the proper power and still not heating the tub, it will need to be replaced. If the element is not getting the proper power, the technician will be able to identify what is causing the problem and repair your hot tub. Thank you, Mark The Spa Depot


We recently moved out tub. It was cycling and heating just fine. Now it is not heating, but still cycling. Is there a way to reset it to get it hot, again?

Natacha Watson

Thanks for these great advice! I was sure you could clean your filter in the dishwasher.

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